Cancellation Policy
48 hour cancellation policy
Any cancellations 48 hours prior to check in date will NOT incur a penalty.
Any cancellations within 48 hours of your reservation date will incur a one night charge.
A no-show, failure to call will result in the full charge of the entire reservation.
Office and Check-in Hours
We are a small staffed establishment and each person has multiple duties to attend.
Physical check-in is available 3pm- 10pm, if you plan on arriving later than 10pm please call or text us and we will give you instructions for after hours access to your room.
Our office is open 7.30am – 10pm, occasionally the door may be locked (we like to hike or go out to eat) but a phone number is always posted if it is urgent.
Pet Policy
NOTE: Not all rooms are dog friendly, you must book a dedicated dog friendly room.
2 dogs max per room
Excessive barking or aggravation will result in you being asked to leave without a refund.
Pet owners are liable for all interactions with other dogs, guests and any damages that may occur.
Housekeeping Policy
We are a small staffed business and the cleaning of rooms before guest check in is our priority as is managing our impact on the environment.
We do NOT offer daily housekeeping during your stay. A stay of three nights or longer will receive a refresh mid stay on the day of your choosing.
Stays longer than 4 days will receive housekeeping every other day to ensure the quality of the room is upkept.
Staff is available if you need something extra during your stay.
Smoking Policy
ALL rooms are NON smoking, this includes Vaping and Marijuana.
No smoking of any kind directly outside rooms or near vehicles.
Smoking is permitted on the patio.
A charge of $200 will be applied to your credit card if smoking of any kind is detected in the room, or if the smoke detector is removed.
Miscellaneous Policies
The Mesa Verde Motel will charge the credit card on file should any damages occur to the room during your stay. This includes excessive damages to linens and furnishings.
The Mesa Verde Motel makes no warranties or assumes any responsibilities in regards to the following- (a) cancellation or delay of any public or private transport which impacts guests arrival or departure time. (b) injury to any person or damage or loss of any property unless caused by willful act of an employee. ( c ) any weather or natural causes that impacts a guests stay.
